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Quebec Shutdown Shadows Barry Callebaut's year - and its Road Back

Barry Callebaut’s full-year results land against the backdrop of a short, disruptive shutdown at its Saint-Hyacinthe, Québec site—widely described as the company’s largest facility in the Americas—raising urgent questions about reliability in a year already defined by extreme cocoa volatility

Image shows Barry Callebaut CEO Peter Feld and CFO Peter Vanneste hosting a conference call this morning to discuss the Group's full year results.
Barry Callebaut's CEO, Peter Feld, and CFO, Peter Vanneste, hosted a conference call this morning to discuss the Group's full-year results. Image: cocoaradar.com
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Updated with reports the issue was metal contamination at the Québec site. Official comment from Barry Callebaut on the situation: 'As Peter Feld explained today, it was a purely technical malfunction of the roasting equipment and we took precautionary measures according to our strict quality and safety standards. There was no danger for customers at any time. The site is back up and running, and we are doing everything possible to deliver our customers’ orders as soon as possible.'

In a call to analysts this morning after publication of Barry Callebaut Group – Full-Year Results, Fiscal Year 2024/25 it was noted that while the group eked out recurring EBIT growth and accelerated deleveraging in the second half, the North American supply hiccup—and the board’s green-light to rebuild the regional network—frame the near-term playbook as much as the headline numbers. 

Barry Callebaut confirmed volumes fell as customers recalibrated amid record-high bean prices, but revenue surged on cocoa-linked pass-throughs. The group kept cash discipline in focus, proposed a CHF 29.00 dividend, and unveiled a long-term partnership with Planet A Foods to expand cocoa-free ‘ChoViva' offerings—moves aimed at decoupling earnings from bean-price whiplash over time. 

What Happened in Québec—and Why it Matters

On the analyst call, CEO Peter Feld said a roasting-equipment issue (unconfirmed reports claim it was a metal contamination problem) forced a proactive shutdown at Saint-Hyacinthe for roughly three weeks, with a “trickle-on effect” across North American customers and some volume loss. He added that the board has approved significant upgrades across North America and a new US facility to bring reliability to the expected standard. The company did not disclose precise dates, affected lines, or customer names. (Statements per management remarks shared with this publication.)

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